bulan ni cukup la satu tahun habis belajar, kalau x silap, 15-may aku ada g ke shah alam tuk attend graduate school, yang ajar cara-cara interview, cara2 buat resume and cover letter and learning that communication and good PR is the main thing that employer cari. not shy, cluelesss and reclutant to learn new thing.
hari ni nak cerita pasl kerja yang pernah aku buat. my HONEST EXPLANATION. :)
1. Kuala Lumpur Airport Service- customer service
keje ni dia offer RM1500++, sound promising dengan ada elaun, ada OT dan increment every year. time aku g interview, mcm2 test, computer and typing test, problem solving and group discussion and one to one interview. Alhamdulillah lepas, one week after that aku diterima. rs happy and excited jgn ckp la, first job la katakan.. time keje ni sempat berkenalan dengan fresh graduate name Nazura. first time tgk die, memg hati ckp WOW. sgt cantik n putih gebu kulit muka die, mcm telur, and she talkative too. we click the first time jumpe. i like women like her, sbb die cantik,ramai yang dengki dengan die, she stood up for herself and independent. we all need to be neat, clean and tidy at all time, siap kene tolak elaun grooming kalau caught x pkai makeup or not look presentable. that part i like sbb aku memg suke melawa. uniform biasa la white shirt and black pant. hehe, tahi cicak. uniform are provided so x perlu risau nak pkai baju ape.
Basicly the work is:
-to serve any passenger that approach us. die dtg pd kite mesti sbb die memg dah lost n x thu nk tye pada siapa lagi kan?we need to know the layout, where the ammenities, what KLIA can offer and apa ada di setiap level and plus, the restaurant yang ada kat dlm KLIA ni.
- to assist all disable passenger, yang wheelchair kene tolak sampai masuk aircraft. my experience kene assist weight lifting paralimpik contestant to the aircraft. die ada 1 kaki je n bertongkat, tapi medal yang die dapt time sukan tu he still pkai. bangganya. dapat gangsa in weight lifting, memg hebat!
first time masuk 5 star aircraft, Gulf Air to Bahrain, wow, rasa nk fly sekali bila tgk leather seat and the wide aisle between them, nampk sgt comfortable! Yang tua2 kite hantar la dari immigresen, ke satelite building and sampai ke gate.
- required to learn check in system at the check in counter-aku masuk team SV- saudi arabia. so time tu memg peak season, org2 arab ni dah perabih shopping kat malaysia, so baggage allowance die sampai 40kg per person. ni la keje aku 2 minggu, kene tag bag! kene susun in the right way to avoid bag stuck at the conveyer. huh, penat, sbb u have to berdiri je tgu bag for check in, yang paling x tahan, 1 person bwk 3-4bag, berat masing2 15-20 kilo, yang aku punya senior, Mr Suhaimi ni memg selalu kene business class. so x de la bz sgt, cume beg2 yang dorg bwak memg gedabak, dengan jenama Coach, LV.. wow.. org arab ni memg kaya, jeles. kadang2 bila dapat econmy class, tu la time pling penat, senior aku pernah check in 115 people, darab la sorg 2-3 beg, berapa banyak beg aku tag and lift everyday!
tapi aku observed dorg ni, ppuan arab ni memg rileks je,, kejenye cume hulurkan passport, beg2 semua laki die tlg angkat n dorg mcm x de initiative to tolong their man angkat luggage yang besar2 tu. even one arab lady suruh one of my male collegue to lift her bag sbb suami kat luar, even anak laki die tercegat je kat situ, then one of the senior suruh anak die angkat, ppuan arab tu bengang je.. it is passenger duty actually to lift their bag on the conveyer belt! satu lagi minyak wangi jgn cerite la,,, bukan main byk siap losyen2 lg,,hm..jeles! one thing that i learn dorg x suke org pandang isteri dorg direct to the eyes.. dorg dtg sini memg borong perfume, choc and branded bag by looking at their luggage. :)
why i resign:
1. gaji kecik, BASIC rm950 for degree holder, ish2. elaun kedatangan boleh ditolak even u ada MC. 2 kali x dtg, u lost rm300. BAIK X MANAGEMENT??
2. kaki aku yang sakit akibat terjatuh tangga sakit gile! sbb everyday u will ulang alik dari main terminal building to satellite building dekat 4--5 kali.
3. x puas hati dgn senior2. (NOT MY SENIOR, SENIOR AKU BAIK GILE, X KEDEKUT ILMU AND I KNOW HE WILL GO FUTHER IN LIFE,INSYA ALLAH) perangai masing2 (girl ye!) berlagak bukan main, n most of them dun willing to teach( my fren kene senior yang x nak ajar newbie and left her terpinga2 je) sbb afraid klo the newbie are far more better than them, the newbie la yang akan dinaikkan pangkat..(biasa melayu, dengki).
i think, baik aku berhenti je, because i hate to hear people wondering why u take this job sedangkan u ada qualification.
senior2....diri sendiri pun bengkok nak mengajar newbie pulak, one of my fren siap kene tengking dgn senior ckp die lmbt check in people, ye la, 2 hari je kot, x kan la nk expect org tgkp all the code and the flow and do it right the first time,, dapat thu yg si senior ni spm je,, takut my friend surpase dia la tu, hm...4. politikus. benci2! why are people demand respect from other people?? pastu senior siap blh demand lak assigment yang senang2 okey.... yg assist disable, unaccompanied minor semua newbie..
5. bad example of leadership. when u are front liner, customer service supervisor but u sendiri x senyum,yang menegking2 n mengarah2 org, u sendiri maki customer, u sendiri muka masam macam makan asam, then nk mintak org senyum n respect. u dont practice what u preach.... kesian btul to the company ada org2 mcm ni.. :P
knowledge gain:
1. increase customer service skill
2. gain the experience in front line job in airport operation.
3. airport nmpka je glmaer, inside it is rotten with dengki and jatuh-menjatuhkan org lain. sekian, terima kasih.
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